Hemet Valley R.V. offers no warranty,
expressed or implied, regarding
suitability of any product for specific
applications. Our liability is for product
replacement only when defective.
Warranty does not include labor or any
additional expenses that may occur
through use, proper or improper, or
application before damage is
discovered.
SALES TERMS
All orders are C.O.D., unless prior
arrangements are made with
management. All drop shipped items
must be prepaid if you do not have an
open account.
PRICES
All prices are subject to change without
notice. See our pricing page for more
details.
WILL CALL ORDERS
Orders may be picked up between 8:
00 am – 5:00 pm, Monday through
Friday. A time for pickup should be
specified when the order is placed. To
assure your order will be complete
when you arrive, please call before
you leave. This will eliminate
unnecessary trips in case of
equipment failure.
SALES TAX
All merchandise sales or shipments in
the State of California will be charged
applicable sales tax unless a valid
sales tax exemption certificate with
resale number is on file in our office.
FREIGHT POLICY
All orders for shipment will be
packaged in accordance with our
packaging list. Shipments made by
common carrier or
U.P.S. will be freight collected. The
carrier used will be at our discretion,
although we will do our best to comply
with special requests.
Inspect the packaging for any obvious
damage and make certain that the
physical count matches the piece
count on the bill of lading. If concealed
damage is suspected on any shipment,
those crates or cartons believed to
contain the damaged goods should be
opened in the presence of the driver.
Shortages and/or damages should be
noted in writing on the delivery receipt
before signing for the shipment. Have
the driver sign the freight bill
acknowledging shortage or damage.
FREIGHT CLAIMS
Claims for any lost or damaged goods
must be made directly with the carrier.
We are not responsible for
merchandise lost or damaged in
transit. Our responsibility ends when
the goods have been consigned to
and accepted by a public carrier.
HOW TO FILE A CLAIM
When possible, all damages or
shortages should be noted on the
freight bill and signed by both the
consignee and the driver. Any and all
damaged freight, including packaging,
should be retained by the consignee
until a physical inspection of said
freight can be made by a
representative of the carrier involved,
unless instructed to do otherwise by
the carrier. The claims manager for
the carrier involved should be notified
as soon as possible, preferably within
48 hours of receipt of the goods by the
consignee. If warranted, a written
claim should be filed with the carrier
involved. A detailed description of the
damage should be provided with
copies of all supporting documents,
including bill of lading and/or delivery
receipt, inspection report and invoice.
The sooner a claim is filed the better
for all parties concerned. The carrier
is required by law to respond to that
claim within 30 days and must reach a
final disposition in the matter of 120
days.
